NOTICE OF INFORMATION WE COLLECT AND HOW WE USE IT
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, our collection and use of information is as follows:
• When you subscribe or engage with or to One Coventry LLC., we will collect non-personal information such as your age, gender, and other demographic information. We use this information when considering future products to include in our service, evaluate the performance of our site, and to generate anonymous statistics on our subscriber base.
• One Coventry LLC. automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request.
• One Coventry LLC uses information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored in One Coventry LLC. user registration databases when you register with OneCoventry.com. IP addresses may be used for various research purposes, and/or delivering unique functionality to our service.
INFORMATION WE COLLECT ABOUT ANONYMOUS VISITORS
We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community.
Like many Web sites, we automatically gather certain information about our Site traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base.
We do not link this automatically collected data to personally identifiable information.
CLEAR GIFS (WEB BEACONS/WEB BUGS)
We employ a software technology called clear gifs, also referred to as web beacons or web bugs, that help manage content on the Site by tracking what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We [do not] tie the information gathered by clear gifs to our customers’ personally identifiable information.
INFORMATION WE COLLECT TO RESPOND TO YOUR CHOICES AND REQUESTS
NON PERSONAL INFORMATION
“Non-Personal Information” means data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Non-Personal Information including such as age, gender or other demographic data.
We use Non-Personal Information in a variety of ways, including, by way of example, to evaluate the performance of the Site and Service and the general preferences of users, or to generate anonymous statistics for our benefit or for our business partners. Because Non-Personal Information is entirely anonymous, and therefore can never be used by us to identify you, this policy does not limit our ability to use or disclose Non-Personal Information. We may create Non-Personal Information records from Personal Information by excluding information (such as your name) that make the data personally identifiable to you.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as a credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
SURVEYS OR CONTESTS
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information. We use this information to notify contest winners and award prizes, to monitor site traffic, or personalize the site (in the case of anonymous information collected in surveys) and to send participants an email newsletter.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. One Coventry LLC does store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.
COMMUNICATION FROM US OR THE SITE SPECIAL OFFERS AND UPDATES
We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails from us on our registration page.
Out of respect for your privacy, we present the option to not receive these types of communications. Please see the “Choice and Opt-out.” NEWSLETTERS If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to setup your account. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at [email protected]
ID AND ADDRESS VERIFICATION
We use a third party to verify your identity and address for shipping purposes.
CONDITIONS UNDER WHICH WE SHARE INFORMATION AGGREGATE INFORMATION (NON-PERSONALLY IDENTIFIABLE)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
PERSONALLY IDENTIFIABLE INFORMATION
Except as discussed below, we do not share Personally Identifiable Information with Third Parties.
We may use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or the Site; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected]
LINKS TO OTHER SITES
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate] it by making the change on our member information page [or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at [email protected]